Covid makes insurers accelerate use of AI, automation

If you were taking an insurance policy from Star Health and Allied Insurance, the company earlier required you to undergo a medical check-up. But that’s now been discontinued. The insurer has built a risk appetite model. When you want to buy a policy, you have to declare existing health conditions. If these conditions are recognised by the model, a health policy is automatically approved. In case you declare diseases that the model does not recognize, a telemedical consultation follows.

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